Shipping is free on U.S. orders of $60 or more; orders under $60 ship for a flat $4.95. We currently ship to U.S. addresses only. Handcrafted wood pieces ship free by freight — see the wood section below. Full details in our Shipping Policy.

Every keepsake is made to order, which takes 2–4 business days. Once shipped, delivery normally takes 3–7 business days and you will receive a tracking link by email. Ordering for a specific date? Allow 7–11 business days to be safe.

Yes. Every keepsake ships with a printed message card and a gift box. If the product page does not show the wording you want, tell us at checkout in the order note or email us right after ordering — we print cards before packing.

Yes. A tracking link is emailed the moment your parcel ships. You can also use the chat bubble on any page and tap Track my order.

Not at this time — U.S. addresses only.

Each product page lists that piece's exact materials and finishes — for example 14K white gold finish or 18K yellow gold finish over stainless steel, with cubic zirconia detailing on many pendants. Watches list their movement, case material and water-resistance rating. What you read is what arrives.

Our pendants and chains are finished over surgical-grade stainless steel, which is nickel-safe for most people with sensitive skin. If you have a known metal allergy, please check the product page materials before ordering.

• Take it off before swimming, showering, exercising or applying perfume and lotion.
• Wipe with a soft, dry cloth after wearing.
• Store in the gift box or a soft pouch, away from other pieces.
• Avoid ultrasonic cleaners and harsh chemicals.

Most of our watches are rated splash- and rain-resistant (3 ATM). They are not designed for swimming or showering unless the product page states a higher rating. Always check the listing for the exact specification.

Wood pieces are made in two stages. Rough carving: 7–10 days — your piece is cut and carved from solid hardwood in the size and tone you chose. We then email you photos to approve. After your OK, finishing and crating take about 7 days, and delivery is 3–7 days by tracked freight — roughly 3–4 weeks door to door.

Before any stain or oil goes on, we photograph the unfinished carving and send it by email or chat. Reply to approve, or ask for small adjustments. Finishing starts only after your OK — so what you see is what you get. If we do not hear back within 7 days, we will send a reminder before continuing.

Yes. Every wood piece ships free to any U.S. address. Large furniture and wall panels are crated and delivered curbside by freight carrier; smaller decor ships by parcel. The carrier will call to schedule delivery — please have help on hand for heavy pieces and inspect the crate before signing.

Solid hardwood in Oak, Walnut, Black or Brown finish, with sizes listed on each product page. No veneers or particle board. Grain, knots and colour vary naturally from piece to piece — that is the character of real wood, not a defect.

Often, yes. Email support@leosjewellry.com with the piece and your dimensions and we will quote it before you order.

You can change or cancel within 24 hours of ordering for a full refund. After you approve the photo and finishing begins, made-to-order pieces are final sale — but anything that arrives damaged or with a workmanship defect is repaired, replaced or refunded at no cost. Note any damage on the carrier's receipt and email us within 48 hours with photos. Workmanship is covered for 12 months.

• Mount wall pieces into studs or masonry anchors rated for the weight on the product page; for pieces over 50 lb we recommend professional installation.
• Dust with a soft cloth and wipe spills promptly.
• Keep away from radiators and prolonged direct sunlight.
• Re-oil once a year with a food-safe wood oil to keep the finish rich.

Yes. You have 30 days from delivery to return any unworn item in its original packaging. Return postage is paid by the buyer unless the item arrived damaged, wrong or never arrived. Personalized pieces (custom names, engraving, photo uploads) can only be returned if they arrive damaged, defective or incorrect. See our Refund Policy.

Email support@leosjewellry.com with your order number, plus a photo if something is damaged. We replace it or refund you in full and cover the return postage in those cases.

Refunds go back to your original payment method within 5–10 business days of approval. You will receive an email when it is processed.

All major credit and debit cards, plus PayPal, Apple Pay, Google Pay and Shop Pay. Payments are processed securely at checkout.