Refund policy
Last updated: August 12, 2026
The short version: 30 days from delivery to return any item · no restocking fees · you pay return postage if you changed your mind — we pay if the item is damaged, wrong, or never arrived · personalized pieces are covered for any defect or error · refunds to your original payment method in 5–10 business days.
30-day returns
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unworn, in its original condition and original packaging, with your order number as proof of purchase. The 30-day window applies to every item in our store, including items purchased at a reduced price.
One honest note: finishes can photograph slightly differently than they appear in person, and screens vary — small differences in tone between the product photo and the piece in your hand are normal and not a defect. If your piece arrives with an actual flaw (scratches, broken clasps, misprinted cards, wrong finish), that counts as damaged and we make it right at our cost.
Personalized items
Pieces made with a custom name, engraving, or photo upload are made just for you, so they can't be returned for a change of mind — but they are fully covered if they arrive damaged, defective, or different from what you ordered (including typos on our side). In those cases we remake or refund at no cost to you.
Please double-check spelling and photo quality when ordering a personalized piece — we produce exactly what is entered at checkout.
How to start a return
- Email support@leosjewellry.com with your order number and the item(s) you'd like to return.
- We'll confirm your return and send instructions, including the return address.
- Ship the item back within 14 days of your return being approved. We recommend a tracked service.
Items sent back without requesting a return first cannot be accepted.
Who pays return shipping
| Situation | Return postage | What you get |
|---|---|---|
| Changed your mind, no longer needed (non-personalized items) | Paid by you | Full refund of the item price |
| Item arrived damaged or defective | Paid by us | Free remake/replacement or full refund, including any shipping you paid |
| Wrong item, wrong finish, or a personalization error on our side | Paid by us | Correct item made and shipped free, or full refund |
| Order never arrived | Nothing to return | Free replacement or full refund — your choice |
| Personalized item — change of mind | — | Not returnable (see "Personalized items" above) |
There are no restocking fees — ever.
If your order arrived damaged or defective
Inspect your order when it arrives. If an item is damaged or defective, email us within the 30-day window with your order number and a photo of the issue. We'll remake it or issue a full refund, including any shipping you paid, and cover return postage if we need the item back.
If you received the wrong item
If what arrived doesn't match what you ordered — wrong piece, wrong finish, or a personalization mistake on our side — contact us with your order number and a photo. We'll make the correct item and ship it at no cost, and cover the return postage for the incorrect one.
If your order never arrived
If tracking shows no movement for more than 7 business days, or your parcel is marked delivered but can't be found after checking with household members and neighbors, contact us. We'll investigate with the carrier and, if the parcel can't be located, send a free replacement or refund you in full — your choice.
Exchanges
Want a different finish or piece? For non-personalized items, the fastest route is to request a return for the item you have and place a new order for the one you want — your replacement enters production without waiting for the return to travel back.
Refunds
Once we receive and inspect your return (or confirm a defect from your photos), we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the credit. If more than 10 business days have passed since approval and nothing has appeared, email support@leosjewellry.com and we'll trace it.
Contact us
| Trade name | Leo's Jeweler |
|---|---|
| Address | 6360 Pacific Ave # 5, Stockton, CA 95207, United States |
| support@leosjewellry.com | |
| Hours | Monday–Friday, 9 AM – 5 PM PT |
| Contact form | leosjewellry.com/pages/contact |