Refund policy

Last updated: September 25, 2026

Refund & Return Policy

We want you to love your jewelry. If something isn't right, you can return or exchange it within 30 days of delivery. This policy applies to every item in our store; we do not sell final-sale items.

Eligibility

• Items must be unworn, undamaged and returned in their original packaging.
• For hygiene reasons, earrings must be returned with their original backs.
• Requests must be started within 30 days of the delivery date shown in tracking.

How to start a return

1. Email support@leosjewellry.com with your order number and the item(s) you want to return or exchange.
2. We reply within 1 business day with the return address and instructions.
3. Ship the item back with a trackable service.

Who pays return shipping

For change-of-mind returns and size exchanges, return shipping is paid by the customer. We do not charge a restocking fee. Original shipping charges ($4.95 on orders under $70) are not refundable for change-of-mind returns.

Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund (including original shipping), and we pay the return shipping.

Lost or undelivered orders

If tracking shows no movement for 7 business days, or your order was marked delivered but you did not receive it, contact us. We will work with the carrier and, if the parcel cannot be located, send a free replacement or a full refund.

Refunds

Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. We do not issue store credit instead of refunds unless you ask for it.

Exchanges

Need a different length or style? Request an exchange within 30 days. We ship the replacement once the original item is received, subject to availability.

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