Shipping policy
Last updated: September 25, 2026
The short version: free U.S. shipping on orders $70 and over · $4.95 flat under $70 · packed in 1–3 business days · delivered in another 3–7 business days · United States only · tracking emailed on every order.
- Free over $70$4.95 flat under $70
- 1–3 business daysOrder handling
- 3–7 business daysTransit, tracked
- U.S. onlyIncl. APO / FPO
This Shipping Policy applies to all orders placed at leosjewellry.com, operated by Leo's Jewellry, 6360 Pacific Ave # 5, Stockton, CA 95207, United States.
Shipping rates
| Order subtotal | Standard shipping (U.S.) |
|---|---|
| Under $70.00 | $4.95 flat |
| $70.00 and over | FREE |
The total you see at checkout is the total you pay — no hidden handling fees.
Order confirmation
You receive an order confirmation email as soon as your payment is processed, and a second email with tracking when the order ships. If the confirmation hasn't arrived within an hour, check your spam folder, then contact us and we'll resend it.
Order processing
Orders are packed and handed to the carrier within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 12 PM Pacific Time, on weekends or on holidays begin processing the next business day.
Delivery time
| Stage | Time |
|---|---|
| Processing (handling) | 1–3 business days |
| Transit (delivery) | 3–7 business days |
| Total | 4–10 business days |
Delivery times are estimates in business days; carrier delays outside our control can occasionally add time.
Where we ship
We ship to addresses within the United States only, including Alaska, Hawaii, PO boxes and APO/FPO addresses. We do not ship internationally or to freight forwarders at this time.
Order tracking
As soon as your order ships, we email you a tracking link; you can also see it in your account. Allow up to 24 hours for the first scan. If tracking hasn't updated for 5 business days, contact us and we'll follow up with the carrier.
Incorrect address
Please double-check your address at checkout. If you spot a mistake, email support@leosjewellry.com within 12 hours and we'll update it before the order ships. If a parcel is returned to us because of an incorrect address, we'll reship it once the correct address is confirmed.
Lost, damaged or wrong items
If your order arrives damaged, contains the wrong item, or never arrives — we send a free replacement or refund you in full, at no cost to you.
Contact us with your order number and a photo. Full details are in our Refund Policy.
Contact us
| Trade name | Leo's Jewellry |
|---|---|
| Address | 6360 Pacific Ave # 5, Stockton, CA 95207, United States |
| support@leosjewellry.com | |
| Hours | Mon – Fri, 9 AM – 5 PM PT |
| Contact form | leosjewellry.com/pages/contact |