Shipping policy
Last updated: August 12, 2026
The short version: free U.S. shipping on orders $60+ ($4.95 under $60) · every piece is made to order in 2–4 business days · delivered in another 3–7 business days · U.S. only · tracking emailed on every order.
This Shipping Policy applies to all orders placed at leosjewellry.com, operated by Leo's Jeweler, 6360 Pacific Ave # 5, Stockton, CA 95207, United States.
Shipping rates
| Order total | Shipping cost | Service |
|---|---|---|
| $60.00 and up | FREE | Standard shipping |
| Under $60.00 | $4.95 flat | Standard shipping |
The shipping cost for your order is always shown at checkout before payment. There are no hidden fees, and the rate at checkout matches this policy.
Where we ship
We currently ship to addresses within the United States only. We do not ship internationally or to freight forwarders at this time.
Delivery timeline
| Stage | Time | Details |
|---|---|---|
| Production (made to order) | 2–4 business days | Every piece is made to order — including engraving and personalization. Orders placed on weekends or U.S. federal holidays enter production the next business day. |
| Transit (delivery) | 3–7 business days | Depending on your location within the U.S. |
| Total | 5–11 business days | From the day you place your order. Ordering for a specific date (a wedding, a birthday)? Please order early to be safe. Delivery times are estimates; carrier delays outside our control can occasionally add time. |
Order tracking
As soon as your order ships, we email you a confirmation with a tracking link. Please allow up to 24 hours for the first scan to appear. If your tracking hasn't updated for more than 5 business days, contact us and we'll chase the carrier for you.
Incorrect address
Please double-check your shipping address at checkout. If you spot a mistake, email support@leosjewellry.com as soon as possible — we can usually fix it before the order enters production. Once a parcel has shipped, we cannot redirect it. If a parcel comes back to us as undeliverable due to an incorrect address provided at checkout, we'll contact you to arrange reshipment ($4.95 reshipping fee applies) or a refund of the merchandise total.
Lost, damaged, or wrong items
If your order arrives damaged, contains the wrong item, or never arrives — we replace it or refund you in full, at no cost to you. This includes personalized pieces.
Email support@leosjewellry.com with your order number (and a photo if something is damaged). Full details in our Refund Policy.
Contact us
| Trade name | Leo's Jeweler |
|---|---|
| Address | 6360 Pacific Ave # 5, Stockton, CA 95207, United States |
| support@leosjewellry.com | |
| Hours | Monday–Friday, 9 AM – 5 PM PT |
| Contact form | leosjewellry.com/pages/contact |